Family Project, helping families in crisis manage Covid lockdowns

New South Wales, Australian families were locked down for 107 days in 2021.

Anxiety, stress and pressure caused some families to go into crisis.

The Family Project is a media channel designed to help support the mental, emotional and physical wellbeing of Australian, NSW, families through targeted and topical daily adaptable themes, activities, and advice delivered online during times of crisis.

The interactive website highlights ideas for attainable projects that can be undertaken as a family by anyone with ease. These projects were shared via videos and visual aids, and complemented by a downloadable activity sheet. The website also provides information from specialists to support children’s mental health. 

Awaken acted as the creative agency developing the TVC and first daily activity content for the program.



  • Funded and supported by NSW Government, the Family Project is a community media collaboration between two leading mental health and wellbeing Charities and Channel 9. NSW Minister for Mental Health, NSW Minister for Health, Advocate for Children & Youth as well as the Regional Youth Taskforce Chair provided endorsement over the launch to underline the credibility of this platform and the importance of its message. Nine Entertainment Co through its Nine Cares program drove promotion of FP through primetime TV, print and online mediums to encourage users to visit the platform for live content, daily schedule ideas and further resources.



  • A TVC was developed for the launch of the project, showing families engaging with one another in some of the projects that were being shared by the platform. This was an emotive and poignant video, designed to pull at the heartstrings. It was was compiled by a series of scenes, including; two children talking through a fence with ‘telephone cups’, enjoying a popcorn fight with an at home movie night, celebrating a first birthday via zoom with the cake they made over zoom with grandparents, enjoying the outdoors with trees and paper aeroplanes, and two neighbours talking over the fence with the use of their respective trampolines, amongst others.



  • Two different versions were developed. One to be shown during the heart of the lockdown, and the second to be used as lockdowns were ending.

    In the initial creative the creative started with a girl humming the song ‘somewhere over the rainbow’ to herself and walking alone. This opening scene represents the solitude, uncertainty and hopeless feeling that so many children were, and still are feeling right now. As she breaks into song, the images of togetherness and making magical moments show up – with a young child VO (talking to the adults) with the message that we can look for silver linings and find joy in the connections together and small moments. As the song crescendos to ‘if bluebirds fly beyond the rainbow, why can’t I’, the scenes become happier and instill the feeling of hope – the family project is here to support the emotional health and wellbeing with inspiring ideas that we can do together, so we can come out ‘over the rainbow’.

    The tagline summarises what the project aims to achieve: ‘We’re together (making connections and enjoying moments of togetherness), even when we’re not together (apart from family, friends and normality as we’ve known it).’

    The second video uses a more upbeat song and more jovial scenes – including more outdoors scenes and ends with a child beaming with happiness into the lens.

Awaken then developed 5 activity videos to help launch the program

Awaken Media have been a breath of fresh air, helping us reimagine our historic brand, engage and find new customers, drive sales and navigate our way through challenge and change. True partners in every sense.

Daniel Preiss

National Marketing Manager - Panasonic

The talented people at Awaken have been the perfect partners to deliver our vision. They understood the brief from the start and have done an amazing job of capturing the nature of the Hotel.

Catherine Mclaughlin

Pier One’S Director Of Marketing

Awaken constantly delivers on digital strategy and execution.

Tanya Mah

Marketing Manager Proximo

Awaken has been a phenomenal partner bringing new & strategic thinking as we modernise our customer experience.

Dimitri Andreatidis

Head Of Marketing & Customer At Hino Motors Australia (A Toyota Company)

Brilliant agency, very much client focused & results driven. A real extension to our team, would highly recommend.

Matt Tang

Group Esports Marketing Manager At Ubisoft

Awaken’s expertise has driven our brands as we move to the next level. The multifaceted media plan that the team built for us has assisted our liquor brands to stand out in an already crowded marketplace and we couldn’t be happier with the results that they have achieved.

Stefanie Collins

Marketing Manager Proximo

Superb agency, team & culture. Awaken helped us digitally transform our marketing, they come highly recommended.

Laura Valentine

Marketing Manager Savills

We have been so pleased to connect with Awaken, supporting us in amplifying our campaigns and maximising their returns into research. Their dedicated, forward thinking team provided valuable market insights, and new audiences to target. With a strong “can do” attitude and proven marketing expertise, they help us focus on our priority of funding research for childhood cancer.

Kate Tannous

Head Of National Engagements - The Kids Cancer Project